Privacy Policy

1. About This Policy

This privacy policy explains how Infusions by BOSS ("we," "us," or "our"), trading as Mobile IV Drip Brisbane, collects, uses, discloses, and protects your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and residential address
• Health information relevant to your treatment, including medical history, allergies, and current medications
• Appointment and booking details
• Payment information (processed securely through third-party payment providers)
• Website usage data including cookies, IP address, and browser information

3. How We Collect Information

We collect personal information directly from you when you book an appointment, contact us by phone or email, complete a health assessment form, or interact with our website. We may also collect information through our third-party booking platform (Cliniko).

4. How We Use Your Information

We use your personal information to:

• Provide and administer IV therapy services safely
• Conduct pre-treatment health assessments
• Manage your appointments and bookings
• Communicate with you about your treatment and appointments
• Process payments
• Comply with our legal and professional obligations
• Improve our services and website experience

5. Health Information

Health information is treated as sensitive information under the Privacy Act. We collect health information only with your consent and only as reasonably necessary to provide safe IV therapy services. Health records are stored securely and retained in accordance with Queensland health records legislation.

6. Disclosure of Information

We may disclose your personal information to:

• Our registered nurses and healthcare professionals involved in your treatment
• Third-party service providers (e.g., booking platforms, payment processors) who assist in delivering our services
• Regulatory bodies or law enforcement agencies where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Electronic data is stored on secure, encrypted systems. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to improve your browsing experience and understand how visitors use our site. You can manage cookie preferences through your browser settings.

9. Your Rights

Under the Australian Privacy Principles, you have the right to access and request correction of your personal information held by us. To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or wish to make a complaint, please contact us: